FAQs | Ghost Recovery Concierge

Frequently Asked Questions

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How is this different from Klaviyo or other recovery apps?

Most apps are "storefront-heavy," adding scripts that slow down your site. We are 100% server-side. We talk directly to Shopify's API, meaning zero impact on your PageSpeed scores or SEO. Additionally, we use AI to draft empathetic, human-sounding messages instead of generic templates.

What does "Anti-Commission" mean?

Standard recovery apps charge a high percentage (usually 3% to 5%) of the revenue they "claim" to recover. We think that's unfair. Ghost Recovery charges a nominal fee only on successful recoveries. This fee includes all email and texting expenses. We don't get paid unless you do!

Does this require a developer to install?

No. Because we use secure Webhooks, there is no code to paste into your theme. Connection happens via a secure Shopify Admin authorization, and our "Zero Configuration" engine handles the rest.

How do I know the revenue came from Ghost Recovery?

We believe in Truthful Attribution. Every recovery link is tagged with utm_source=ghost_recovery. You don't have to trust our dashboard; you can see the verified sales directly in your own Shopify Analytics or Google Analytics.

Why the 15-20 minute wait?

Automated "Instant" cart reminders feel like robotic pressure. We've found that giving high-end customers a "moment to breathe" leads to higher brand loyalty and better conversion rates. It turns a "sales pitch" into a "helpful concierge check-in."

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